Contributors |
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vii | (2) |
Introduction: The Magic of Lifescripts |
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ix | |
PART ONE: LIFESCRIPTS FOR CLIENTS |
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3 | (62) |
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1. Cold Calling a New Client |
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3 | (4) |
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2. Breaking Bad News to a Client |
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7 | (4) |
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3. Refusing a Client's Request |
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11 | (4) |
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4. Resurrecting a Former Client |
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15 | (4) |
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5. Dealing with an Irate Client |
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19 | (4) |
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6. Challenging a Client's Behavior |
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23 | (4) |
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7. Apologizing to a Client for Your Own Mistake |
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27 | (4) |
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8. Apologizing to a Client for Another Person's Mistake |
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31 | (4) |
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9. Pressing a Client to Pay the Bill |
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35 | (4) |
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10. Telling a Client You've Increased Your Fees |
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39 | (2) |
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11. Justifying Increased Fees to a Critical Client |
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41 | (6) |
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12. Renegotiating Your Fee with a Client |
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47 | (4) |
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13. Explaining Delays to a Client |
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51 | (4) |
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14. Closing a Deal with a Client |
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55 | (4) |
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15. Ending the Relationship with a Client |
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59 | (6) |
PART TWO: LIFESCRIPTS FOR INVESTORS AND LENDERS |
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65 | (42) |
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16. Approaching an Institutional Investor |
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65 | (4) |
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17. Approaching a Family Investor |
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69 | (4) |
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18. Asking an Institutional Lender for More |
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73 | (4) |
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19. Asking Institutional Lender to Recast Terms |
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77 | (4) |
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20. Approaching a Family Lender |
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81 | (4) |
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21. Asking a Family Lender to Recast Terms |
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85 | (4) |
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22. Turning Down a Lender's Request for Equity in Your Company |
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89 | (4) |
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23. Explaining Your Criminal Record to an Investor |
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93 | (4) |
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24. Inviting a Lender to Become Your Partner |
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97 | (4) |
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25. Explaining a Prior Bankruptcy to an Investor |
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101 | (6) |
PART THREE: LIFESCRIPTS FOR PROFESSIONALS, SUPPLIERS, AND OTHERS |
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107 | |
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26. Renegotiating Your Professional's Overcharge |
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107 | (4) |
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27. Asking Your Professional to Reduce His or Her Fee |
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111 | (4) |
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28. Explaining an Understatement of Income to the IRS |
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115 | (4) |
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29. Explaining an Overstatement of Expenses to the IRS |
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119 | (4) |
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30. Explaining Your Lack of Good Credit to a Supplier |
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123 | (4) |
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31. Asking a Supplier for a Consignment Deal |
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127 | (4) |
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32. Asking a Supplier for a Special Credit Accommodation |
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131 | (4) |
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33. Turning Down an Employee's Request for Equity in Your Company |
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135 | (4) |
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34. Asking for Cooperation from a Competitor |
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139 | (4) |
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35. Inviting a Competitor to Become Your Partner |
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143 | (4) |
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36. Renegotiating a Lease with Your Landlord |
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147 | (4) |
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37. Asking Your Landlord for Rent Forbearance |
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151 | (4) |
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38. Renegotiating a Proposed Insurance Settlement |
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155 | |