Principles of Knowledge Management: Theory, Practice, and Cases: Theory, Practice, and Cases
by Geisler,EliezerFormat: Nonspecific Binding
Pub. Date: 2009-05-15
Publisher(s): Routledge
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Summary
This text provides a comprehensive introduction to thenew field of knowledge managament. It approaches the subject from a management rather than a highly technical point of view, and provides students with a
Table of Contents
| Dedication | |
| Acknowledgments | |
| Introduction | |
| Fundamentals of Knowledge Management | |
| What Is Knowledge Management? | |
| Conceptual Foundations of Knowledge | |
| The Tacit Dimension and the Models of Knowledge and Knowledge Management | |
| The Alternative Model of Knowledge: Cumulation and Progress | |
| The Knowledge-Based Enterprise: Implementation of Knowledge and Knowledge Management Systems | |
| The Networked Knowledge Economy | |
| The Knowledge-Based Enterprise | |
| Knowledge Workers: The Management of Human Capital | |
| Designing Knowledge Management Systems | |
| Implementing Knowledge Management Systems | |
| Utilization of Knowledge Management Systems: Processes, Barriers, and Facilitators | |
| Metrics and Impacts of Knowledge Management and Knowledge Management Systems | |
| Measuring the Impacts, Value, and Benefits of Knowledge Management | |
| Metrics of Outputs, Benefits and Value of Knowledge Management Systems | |
| The Knowledge Management Audit | |
| What the Future Holds | |
| Cases | |
| A Five-Stage Model for Implementing Electronic Patient Records | |
| Intellectual Capital in the Public Sector: An Assessment of City Council's Web Pages | |
| HSProvider: Knowledge-Based Solutions for the Tourism and Travel Industry | |
| Fraud and Knowledge Management at Societe Generale | |
| JetBlue: The Nightmare on Valentine's Day | |
| The Implementation of a Billing and Patient Management System in an IPA: The Role for ANT | |
| Siemens: Continuous Innovation of a KMS | |
| The National Health Service (NHS) Configuring in the New Millennium | |
| References | |
| Index | |
| About the Authors | |
| Table of Contents provided by Ingram. All Rights Reserved. |
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