Supply Chain Management A Balanced Approach,9780324191875

Supply Chain Management A Balanced Approach

by ; ;
ISBN13: 9780324191875
ISBN10: 0324191871
Format: Hardcover
Pub. Date: 2004-02-25
Publisher(s): South-Western College Pub
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Summary

The coverage in SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH is balanced and uses a broad brush to encompass OM, purchasing, and distribution with a supply chain management focus and covers a great deal of content that isn't currently available. The book guides the reader through how all aspects of supply chain activity are accomplished effectively and efficiently.

Table of Contents

Preface xviii
Part 1 Supply Chain Management: An Overview
1(28)
Introduction to Supply Chain Management
3(26)
Introduction
4(1)
What Is Supply Chain Management?
5(4)
Why Is Supply Chain Management Important?
9(1)
The Origins of Supply Chain Management
10(2)
Important Elements of Supply Chain Management
12(5)
Purchasing Elements
13(1)
Operations Elements
14(1)
Distribution Elements
15(1)
Integration Elements
16(1)
Future Trends in Supply Chain Management
17(4)
Expanding the Supply Chain
18(1)
Increasing Supply Chain Responsiveness
19(1)
The Greening of Supply Chains
19(1)
Reducing Supply Chain Costs
20(1)
Summary
21(1)
Key Terms
21(1)
Discussion Questions
21(3)
Internet Questions
22(2)
Appendix 1.1: The Beer Game
24(5)
Part 2 Purchasing Issues in Supply Chain Management
29(78)
Purchasing Management
31(29)
Introduction
32(1)
The Role of Purchasing in an Organization
33(1)
The Purchasing Process
34(9)
The Manual Purchasing System
34(5)
Electronic Procurement Systems (e-Procurement)
39(3)
Small Value Purchase Orders
42(1)
Sourcing Decisions: The Make-or-Buy Decision
43(3)
Reasons for Buying or Outsourcing
44(1)
Reasons for Making
44(1)
The Make-or-Buy Break-Even Analysis
45(1)
Roles of Supply Base
46(1)
Supplier Selection
47(1)
How Many Suppliers to Use
48(1)
Reasons Favoring a Single Supplier
48(1)
Reasons Favoring More than One Supplier
49(1)
Purchasing Organization: Centralized versus Decentralized Purchasing
49(2)
Advantages of Centralization
50(1)
Advantages of Decentralization
50(1)
International Purchasing/Global Sourcing
51(5)
Reasons for Global Sourcing
54(1)
Potential Challenges for Global Sourcing
54(1)
Countertrade
55(1)
Summary
56(1)
Key Terms
56(1)
Discussion Questions
56(4)
Internet Questions
57(1)
Spreadsheet Problems
57(3)
Creating and Managing Supplier Relationships
60(26)
Introduction
62(1)
Developing Successful Partnerships
62(5)
Building Trust
63(1)
Shared Vision and Objectives
63(1)
Personal Relationships
63(1)
Mutual Benefits and Needs
63(1)
Commitment and Top Management Support
63(1)
Change Management
64(1)
Information Sharing and Lines of Communication
64(1)
Capabilities
64(1)
Performance Metrics
64(1)
Continuous Improvement
65(2)
Supplier Evaluation and Certification
67(6)
The Weighted-Criteria Evaluation System
69(2)
ISO 9000
71(1)
ISO 14000
72(1)
Supplier Development
73(1)
Supplier Awards
74(2)
Supplier Relationship Management Software
76(5)
Summary
81(1)
Key Terms
81(1)
Discussion Questions
81(5)
Internet Questions
82(4)
Strategic Sourcing for Successful Supply Chain Management
86(21)
Introduction
87(2)
Developing Successful Sourcing Strategies
89(2)
Supply Base Reduction Programs
91(1)
Evaluating and Selecting Key Suppliers
91(1)
Strategic Alliance and Supplier Certification Programs
92(1)
Outsourcing Programs
93(1)
Early Supplier Involvement
93(1)
Supplier Management and Alliance Development
94(2)
Managing and Developing Second-Tier Supplier Relationships
96(1)
Use of e-Procurement Systems
96(2)
Rewarding Supplier Performance
98(1)
Benchmarking Successful Sourcing Practices
98(1)
Using Third-Party Supply Chain Management Services
99(2)
Assessing and Improving the Firm's Purchasing Function
101(3)
Summary
104(1)
Key Terms
104(1)
Discussion Questions
104(3)
Internet Questions
105(2)
Case Studies
107(14)
John Deere and Complex Parts, Inc.
107(3)
CJ Industries
110(2)
Don't Shoot the Messenger
112(2)
Early Supplier Integration in the Design of the Skid Steer Loader
114(3)
Supplier Development at Deere & Company
117(4)
Part 3 Operations Issues in Supply Chain Management
121(121)
Demand Forecasting and Collaborative Planning, Forecasting, and Replenishment
123(33)
Introduction
125(2)
Matching Supply and Demand
127(1)
Forecasting Techniques
128(1)
Qualitative Methods
128(2)
Quantitative Methods
130(10)
Components of Time Series Data
130(1)
Time Series Forecasting Models
131(9)
Forecast Accuracy
140(3)
Collaborative Planning, Forecasting, and Replenishment
143(5)
Software Solutions
148(3)
Forecasting Software
148(1)
CPFR Software
149(2)
Summary
151(1)
Key Terms
151(1)
Discussion Questions
152(4)
Internet Questions
152(1)
Spreadsheet Problems
152(4)
Aggregate Planning and Inventory Management
156(31)
Introduction
157(1)
Operations Planning
158(2)
The Aggregate Production Plan
160(3)
The Chase Production Strategy
161(1)
The Level Production Strategy
162(1)
The Mixed Production Strategy
162(1)
Master Production Scheduling
163(3)
Master Production Schedule Time Fence
163(1)
Available-to-Promise Quantities
164(2)
Dependent Demand and Independent Demand
166(1)
The Bill of Materials
167(2)
Materials Requirement Planning
169(5)
Terms Used in Materials Requirement Planning
170(4)
Capacity Planning
174(1)
Independent Demand Inventory Systems
174(8)
The ABC Inventory Control System
176(1)
The Economic Order Quantity Model
177(5)
Summary
182(1)
Key Terms
182(1)
Discussion Questions
183(4)
Spreadsheet Problems
183(4)
Enterprise Resource Planning Systems
187(19)
Introduction
188(1)
The Development of Legacy Materials Requirement Planning Systems
189(1)
Materials Requirement Planning
189(1)
Manufacturing Resource Planning
190(1)
The Development of Enterprise Resource Planning Systems
190(2)
The Rapid Growth of Enterprise Resource Planning Systems
192(3)
Implementing Enterprise Resource Planning Systems
195(1)
Advantages and Disadvantages of Enterprise Resource Planning Systems
196(3)
Enterprise Resource Planning System Advantages
196(3)
Enterprise Resource Planning System Disadvantages
199(1)
Enterprise Resource Planning Software Applications
199(1)
Enterprise Resource Planning Software Providers
200(4)
SAP AG
200(1)
Oracle
201(1)
PeopleSoft
202(1)
J. D. Edwards
202(1)
Baan
203(1)
Summary
204(1)
Key Terms
204(1)
Discussion Questions
204(2)
Internet Questions
204(2)
Process Management: Just-in-Time and Total Quality Management Issues in Supply Chain Management
206(36)
Introduction
208(1)
Just-in-Time and Supply Chain Management
209(9)
The Elements of Just-in-Time
210(8)
Total Quality Management and Supply Chain Management
218(19)
The Elements of Total Quality Management
219(8)
The Tools of Total Quality Management
227(10)
Summary
237(1)
Key Terms
237(1)
Discussion Questions
237(5)
Internet Questions
238(1)
Problems
238(4)
Case Studies
242(29)
JIT Implementation Issues at the Oak Hills Production Facility
242(6)
ISO 14001 Implementation at Mt. Baker Products
248(5)
Service Parts Operations for General Motors Brazil
253(4)
A Comparative Analysis of Utility Rate Forecasting: The Cape Coral Experience
257(4)
AMP Incorporated, 1941--1999
261(4)
Whirlpool Corporation---Giving ERP a Spin
265(6)
Part 4 Distribution Issues in Supply Chain Management
271(125)
Domestic and International Transportation
273(36)
Introduction
275(1)
The Impact of Transportation on Supply Chain Management
276(1)
The Fundamentals of Transportation
277(11)
The Objective of Transportation
277(1)
Legal Forms of Transportation
277(1)
The Modes of Transportation
278(2)
Intermodal Transportation
280(1)
Third-Party Logistics Services
281(2)
Transportation Pricing
283(1)
Transportation Regulation and Deregulation
284(4)
Warehousing
288(7)
The Importance and Types of Warehouses
290(1)
Risk Pooling and Warehouse Location
291(3)
Just-in-Time Warehousing
294(1)
International Transportation Issues
295(4)
International Freight Security
295(1)
International Intermediaries
295(1)
Land Bridges
296(1)
Foreign Trade Zones
296(2)
The North American Free Trade Agreement
298(1)
Transportation Management
299(2)
Transportation Supply Base Reduction
299(1)
Mode and Carrier Selection
299(1)
Connecting Transportation Services
299(1)
Outsourcing the Transportation Function
300(1)
Measuring Transportation Performance
300(1)
Creating Strategic Carrier Alliances
300(1)
Performing Transportation Audits
301(1)
e-Commerce and Transportation
301(4)
Electronic Invoice Presentment and Payment
301(1)
Supply Chain Visibility Technologies
302(1)
Third-Party Electronic Transaction Platforms
302(2)
Offshore Information Technology Outsourcing
304(1)
Summary
305(1)
Key Terms
305(1)
Discussion Questions
306(3)
Internet Questions
306(3)
Customer Relationship Management
309(25)
Introduction
311(1)
Defining Customer Relationship Management
312(1)
Customer Relationship Management's Role in Supply Chain Management
313(1)
Key Tools and Components of Customer Relationship Management
314(10)
Segmenting Customers
314(3)
Predicting Customer Behaviors
317(1)
Customer Profitability Determination
317(1)
Personalizing Customer Communications
317(1)
Automated Sales Force Tools
318(1)
Customer Service Capabilities
319(5)
Designing and Implementing a Successful Customer Relationship Management Program
324(4)
Creating the Customer Relationship Management Plan
325(1)
Involving Customer Relationship Management Users from the Outset
325(1)
Selecting the Right Application and Provider
325(1)
Integrating Existing Customer Relationship Management Applications
326(1)
Establishing Performance Measures
327(1)
Providing Training for Customer Relationship Management Users
327(1)
Some Customer Relationship Management Application Providers
328(2)
Oracle
328(1)
Siebel Systems
329(1)
Future Trends in Customer Relationship Management
330(1)
Summary
331(1)
Key Terms
331(1)
Discussion Questions
331(3)
Internet Questions
332(2)
Facility Location Decisions
334(28)
Introduction
336(1)
Location Strategies
337(2)
Critical Location Factors
339(9)
Regional Trade Agreements and the World Trade Organization
340(1)
Competitiveness of Nations
341(1)
Government Taxes and Incentives
342(1)
Currency Stability
343(1)
Access and Proximity to Markets/Customers
343(1)
Environmental Issues
344(1)
Labor Issues
345(1)
Right-to-Work Laws
345(1)
Access to Suppliers and Cost
345(1)
Utility Availability and Cost
346(1)
Quality-of-Life Issues
346(2)
Land Availability and Cost
348(1)
Facility Location Models
348(4)
The Weighted-Factor Rating Model
348(1)
The Break-Even Model
349(1)
The Center-of-Gravity Model
350(2)
Helpful On-Line Information for Location Analysis
352(2)
Business Clusters
354(3)
Summary
357(1)
Key Terms
357(1)
Discussion Questions
357(5)
Internet Questions
358(1)
Spreadsheet Problems
358(4)
Service Response Logistics
362(34)
Introduction
363(1)
An Overview of Service Operations
364(9)
Service Productivity
365(1)
Global Service Issues
366(1)
Service Strategy Development
366(1)
The Service Delivery System
367(1)
Service Location and Layout Strategies
368(5)
Supply Chain Management in Services
373(1)
The Primary Concerns of Service Response Logistics
374(18)
Managing Service Capacity
374(4)
Managing Waiting Times
378(8)
Managing Distribution Channels
386(4)
Managing Service Quality
390(2)
Summary
392(1)
Key Terms
392(1)
Discussion Questions
392(4)
Internet Questions
393(1)
Spreadsheet Problems
393(3)
Case Studies
396(11)
Dr. Martin's Office
396(4)
Mass Customization at the Gravatai Automotive Industrial Complex
400(7)
Part 5 Sustaining Competetive Advantage
407(61)
Supply Chain Process Integration
409(22)
Introduction
410(1)
The Supply Chain Integration Model
411(9)
Identify Critical Supply Chain Trading Partners
411(1)
Review and Establish Supply Chain Strategies
412(1)
Align Supply Chain Strategies with Key Supply Chain Process Objectives
412(3)
Develop Internal Performance Measures for Key Process Effectiveness
415(1)
Assess and Improve Internal Integration of Key Supply Chain Processes
416(1)
Develop Supply Chain Performance Measures for the Key Processes
417(1)
Assess and Improve External Process Integration and Supply Chain Performance
417(2)
Extend Process Integration to Second-Tier Supply Chain Partners
419(1)
Reevaluate the Integration Model Annually
420(1)
Obstacles to Process Integration Along the Supply Chain
420(8)
The Silo Mentality
420(2)
Lack of Supply Chain Visibility
422(1)
Lack of Trust
423(2)
Lack of Knowledge
425(1)
Activities Causing the Bullwhip Effect
425(3)
Summary
428(1)
Key Terms
428(1)
Discussion Questions
428(3)
Internet Question
429(2)
Performance Measurement Along the Supply Chain
431(23)
Introduction
433(1)
Viewing the Supply Chain as a Competitive Weapon
433(4)
Understanding End Customers
435(1)
Understanding Supply Chain Partner Requirements
435(1)
Adjusting Supply Chain Member Capabilities
435(2)
Traditional Performance Measures
437(3)
Use of Organization Costs, Revenue, and Profitability Measures
437(1)
Use of Performance Standards and Variances
438(1)
Use of Firm-Wide Productivity and Utilization Measures
438(2)
World-Class Performance Measurement Systems
440(1)
Developing World-Class Performance Measures
440(1)
Supply Chain Performance Measurement Systems
441(3)
Specific Supply Chain Performance Measures
442(2)
The Balanced Scorecard
444(1)
The Supply Chain Operations Reference Model
445(5)
Summary
450(1)
Key Terms
450(1)
Discussion Questions
450(4)
Internet Questions
452(2)
Looking to the Future of Supply Chain Management
454(14)
Introduction
456(1)
Expanding the Supply Chain
457(2)
Extending Progress Integration Throughout the Supply Chain
457(1)
The Global Expansion of Supply Chains
458(1)
The Greening of Supply Chains
459(1)
Increasing Supply Chain Responsiveness
459(2)
Reducing Supply Chain Costs
461(5)
Reducing Purchasing Costs
462(1)
Outsourcing Supply Chain Management Functions
462(1)
Managing Inventories Along the Supply Chain
463(3)
Summary
466(1)
Key Terms
466(1)
Discussion Questions
466(2)
Internet Question
466(2)
Case Studies
468(8)
Cisco Systems: The Supply Chain Story
468(5)
Genexis and the Brazilian Pharmaceutical Industry
473(3)
Appendixes 476(2)
Glossary 478(9)
Author Index 487(5)
Subject Index 492

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