Korean Business Etiquette,9780804835824

Korean Business Etiquette

by
ISBN13: 9780804835824
ISBN10: 0804835829
Format: Paperback
Pub. Date: 2004-09-15
Publisher(s): Tuttle Pub
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Summary

This book offers a penetrating view of the morals and values that shape the Korean business personality; cultural "keys" that turn Koreans on and off, and how best to communicate with them.Korean Business Etiquette will show what really makes Korean workers tick-and how to do business the Korean way. With its authoritative scholarship, practical insights, and guidelines for foreign workers, this book is truly a "must read" for anyone doing business in Korea now or in the future.

Author Biography

Boye Lafayette De Mente is the author of more than 30 books on Japan, Korea and China, including Kata. He lives in Paradise Valley, Arizona.

Table of Contents

PREFACE A Historical Profile 8(8)
The Early Kingdoms
8(1)
The Last Dynasty
9(2)
Contact with Japan
11(1)
Colonization by Japan
12(2)
The Korean War and Its Aftermath
14(2)
INTRODUCTION The "Force" is With Them! 16(13)
Work as Religion
19(1)
The Lust for Power!
20(1)
Fighting at the Drop of a Hat
20(2)
The Legacy of Enforced Harmony
22(1)
The Clans are Alive and Well
23(1)
The Problem of Names
24(5)
CHAPTER ONE The Basis of Korean Etiquette and Ethics 29(14)
Etiquette vs. Ethics
31(1)
The Perils of Using Logic
32(2)
The Ethics of Group Consciousness
34(1)
The "Good Mood" Syndrome
35(1)
Dealing with Sensitive Feelings
36(1)
Dealing with Powerful Emotions
37(1)
Avoiding the Appearance of Arrogance
38(1)
Dealing with Korean Nationalism
39(1)
The Western Way vs. the Korean Way
40(1)
What is Fair in Korea?
40(2)
The Emotional Content of Business in Korea
42(1)
CHAPTER TWO The Enduring Korean Character 43(45)
Humanism and Benevolence in Business
44(1)
Defining Korean Management
45(2)
"Scold Management"
47(1)
The Mind-Control Factor
48(1)
Striving for Power
48(1)
The Battle for an Education
49(1)
Etiquette as Morality
50(1)
Dealing with Duty and Obligations
51(1)
Sin Korean-Style
52(1)
The Personal Nature of Business
53(3)
More Personal Elements in Korean Business
56(2)
Paying Respect in Korea
58(1)
The Personal Loyalty Factor
59(1)
Saving Everybody's Face
60(2)
Hospitality as Face
62(1)
Avoiding Shame
62(2)
The Unbearable Burden
64(1)
The Shame of Failure
64(1)
Death Before Dishonor
65(1)
Peace of Mind
66(1)
Situational Truth
67(1)
Justice Korean-Style
68(1)
The Communications Problem
69(3)
The Great Ethical Divide
72(1)
The Kindness Trap
72(1)
Class Consciousness and School Ties
73(1)
Juniors and Seniors
74(1)
The Power of Social Debts
75(1)
The Stubborn Syndrome
76(1)
Doing Things by the Book
77(1)
Dealing with Facts
78(1)
When Maybe Means No
79(1)
Personal Responsibility
79(1)
Dealing with "Big Brother"
80(3)
The Guiding Hand of Government
83(1)
The Role of Friends in Business
84(1)
The Importance of Sincerity
85(1)
The Self-Reliant Syndrome
86(2)
CHAPTER THREE Korean Business Culture Today 88(73)
The Blurring of Morality
88(1)
Manners as Morality
89(1)
Circumstantial Ethics
90(1)
The Perils of Pipyong
91(1)
The Ethics of Revenge
92(1)
The Jealousy Virus
93(1)
Honoring Superiors
94(1)
The Social Pecking Order
95(1)
The Faction Syndrome
95(1)
Corporations as Military Units
96(1)
The Rank-Based Society
97(1)
Rank Has Its Privileges
98(1)
The Military Factor in Business
99(1)
Cold Calls are Out
100(1)
Appointments and Meetings
100(1)
Office Call Protocol
101(1)
Dressing for Business
102(1)
The Dual Role of Name Cards
103(1)
The Use of First Names
103(1)
Gift-Giving vs. Bribery
104(2)
To Bow or Not to Bow
106(1)
Standing Up at the Right Time
107(1)
Rounds of Greetings
108(2)
The Korean View and Use of Contracts
110(4)
Big Foreign Company Myopia
114(1)
Major Problem Areas
115(1)
Conflicting Goals
116(1)
Playing Games with the Books
117(1)
Privacy Korean-Style
117(1)
Working for a Boss, Not a Company
118(1)
Female Employees
118(1)
Women and Male Chauvinism
119(1)
The Great Walls of Korea
120(1)
Disobeying Laws
121(1)
Reading Each Other's Nunchi
121(3)
The Role and Importance of Social Status
124(1)
Relationships and Connections
125(1)
Human Harmony in Management
126(1)
Ties that Bind
127(1)
The Importance of a Dignified Manner
128(1)
The Decision-Making System
129(3)
Negotiating Korean-Style
132(1)
Negotiating Do's and Don'ts
133(2)
The Bargaining Factor in Business
135(1)
Controlling Competition
136(1)
Hospitality and Business
136(2)
Private Invitations
138(1)
Business Dining
138(1)
Business Drinking
139(3)
Singing Your Way to Success
142(2)
Having Fun in a Kisaeng House
144(1)
The Job Rotation System
145(1)
Company Mottos and Creeds
146(1)
Dealing With Office Stress
147(1)
Advice for Foreign Managers
148(1)
Avoiding Cultural Backlash
149(1)
The Role of "Go-Betweens"
149(1)
The Need for Patience
150(1)
Formula for Keeping Best Workers
151(1)
Developing Team Spirit
152(1)
The Use of Collective Punishment
152(1)
Veteran's Law
153(1)
Foreign Workers
153(1)
Emphasis on Company Training
153(1)
Arbitration Taboos
154(1)
The Importance of the Apology
155(1)
The Korean Adaptation of English
156(1)
Do's and Don'ts
157(1)
Regulation by Competitors
158(1)
The Prime Contact for Newcomers
158(1)
The Good Side
159(2)
CHAPTER FOUR Vocabulary of the Korean Way 161(27)
CHAPTER FIVE Western Job Titles and Their Korean Equivalents 188(2)
CHAPTER SIX Korean Pronunciation Chart 190

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