Preface |
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xv | |
Acknowledgments |
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xvii | |
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1 | (16) |
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Liabilities of Restaurant Operation |
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4 | (1) |
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5 | (1) |
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The Birth of Restaurants in America |
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5 | (1) |
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The Restaurant Failure Rate |
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6 | (1) |
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Buy, Build, Franchise, or Manage? |
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7 | (6) |
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13 | (1) |
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Restaurants as Roads to Riches |
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14 | (1) |
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14 | (3) |
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Kinds and Characteristics of Restaurants and Their Owners |
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17 | (33) |
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Kinds and Characteristics of Restaurants |
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18 | (2) |
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The Big Boys Compared with Independent Operators |
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20 | (1) |
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Quick-Service Restaurants |
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20 | (9) |
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21 | (1) |
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Wendy's International Restaurants |
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22 | (1) |
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23 | (1) |
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Cleo R. Ludwig, Founder of L-K Restaurants |
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24 | (1) |
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25 | (1) |
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26 | (3) |
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29 | (1) |
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29 | (4) |
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30 | (1) |
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31 | (2) |
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33 | (1) |
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34 | (1) |
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35 | (2) |
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37 | (1) |
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38 | (3) |
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The Chef-Owner Restaurant |
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41 | (2) |
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Women Chefs as Restaurant Partners |
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43 | (1) |
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Notable Female Restaurateurs |
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44 | (1) |
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45 | (1) |
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Centralized Home Delivery Restaurants |
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46 | (1) |
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47 | (3) |
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Concept, Location, and Design |
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50 | (48) |
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51 | (5) |
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Concept: Clear-Cut or Ambiguous? |
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52 | (2) |
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Protecting the Restaurant's Name |
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54 | (1) |
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The McDonald's Concept and Image |
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54 | (2) |
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Defining the Concept and Market |
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56 | (1) |
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The Fine Line Between Junk and Funk |
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57 | (1) |
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Successful Restaurant Concepts |
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58 | (7) |
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65 | (1) |
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Changing or Modifying a Concept |
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66 | (1) |
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67 | (1) |
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67 | (1) |
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68 | (1) |
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The Multiple-Concept Chain |
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69 | (1) |
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Sequence of Restaurant Development: From Concept to Opening |
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70 | (2) |
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71 | (1) |
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Common Denominators of Restaurants |
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72 | (1) |
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72 | (1) |
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Degree of Service Offered |
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72 | (1) |
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Time of Eating and Seat Turnover |
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73 | (3) |
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74 | (1) |
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Menu Price and Cost per Seat |
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74 | (1) |
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The Correct Number of Seats |
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75 | (1) |
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Advertising and Promotion Expenditures |
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76 | (1) |
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Labor Costs as a Percentage of Sales |
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77 | (1) |
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Planning Decisions that Relate to Concept Development |
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77 | (2) |
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79 | (1) |
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79 | (1) |
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80 | (1) |
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Criteria for Locating a Restaurant |
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81 | (12) |
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81 | (1) |
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Some Restaurants Create Their Own Location |
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82 | (1) |
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Sources of Location Information |
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82 | (2) |
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84 | (1) |
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84 | (1) |
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85 | (1) |
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Suburban, Nook-and-Cranny, and Shopping Mall Locations |
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86 | (1) |
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Minimum Population Needed to Support a Concept |
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87 | (1) |
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87 | (1) |
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Average Travel Time to Reach Restaurants |
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88 | (1) |
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Matching Location with Concept |
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88 | (1) |
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Restaurant Chain Location Specifications |
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88 | (1) |
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89 | (1) |
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Restaurant Topographical Surveys |
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90 | (2) |
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92 | (1) |
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Visibility and Accessiblity |
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92 | (1) |
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92 | (1) |
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Location Information Checklist |
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93 | (3) |
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96 | (2) |
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Restaurant Business and Marketing Plans |
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98 | (26) |
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99 | (3) |
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The Difference between Marketing and Sales |
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102 | (1) |
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Solving Customer Problems |
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103 | (1) |
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Marketing Planning and Strategy |
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103 | (1) |
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104 | (1) |
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105 | (2) |
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106 | (1) |
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Market Segmentation, Target Market, and Positioning |
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106 | (1) |
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Marketing Mix---The Four Ps |
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107 | (14) |
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107 | (2) |
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109 | (3) |
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112 | (3) |
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115 | (6) |
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121 | (1) |
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122 | (2) |
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124 | (37) |
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125 | (1) |
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Preparing for the Loan Application |
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126 | (15) |
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128 | (1) |
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129 | (3) |
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132 | (1) |
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133 | (1) |
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133 | (1) |
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133 | (1) |
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Uniform System of Accounts for Restaurants |
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134 | (2) |
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136 | (1) |
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137 | (1) |
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137 | (2) |
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Productivity Analysis and Cost Control |
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139 | (1) |
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139 | (2) |
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141 | (11) |
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141 | (1) |
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141 | (1) |
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142 | (1) |
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The Small Business Administration |
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143 | (4) |
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147 | (1) |
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148 | (2) |
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150 | (1) |
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151 | (1) |
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Keeping the Loan Lines Open |
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152 | (1) |
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Avoiding Personal Liability |
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152 | (1) |
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152 | (6) |
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153 | (1) |
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153 | (2) |
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Lease Terminology and Length |
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155 | (1) |
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Specifics of Most Restaurant Leases |
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156 | (1) |
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157 | (1) |
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What Is a Restaurant Worth? |
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158 | (1) |
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159 | (2) |
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161 | (26) |
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What Business Entity Is Best? |
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162 | (5) |
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163 | (1) |
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164 | (1) |
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The Restaurant as a Corporation |
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165 | (2) |
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Buy--Sell Agreement with Partners |
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167 | (1) |
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Legal Aspects of Doing Business |
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168 | (3) |
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Depreciation and Cash Flow |
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171 | (1) |
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Accelerated or Straight-Line Depreciation |
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172 | (1) |
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172 | (2) |
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173 | (1) |
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A Reasonable Return on Investment |
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173 | (1) |
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Business Expenses and Taxes |
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174 | (1) |
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174 | (1) |
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Local, State, and Federal Taxes |
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175 | (1) |
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Federal Laws Governing Employment |
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176 | (5) |
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The Federal Wage and Hour Law (The Fair Labor Standards Act) |
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176 | (2) |
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178 | (1) |
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The Federal Equal Pay Act of 1963 and Federal Child Labor Laws |
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179 | (1) |
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179 | (1) |
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The Age Discrimination in Employment Act |
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179 | (1) |
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The Employment Retirement Income Security Act |
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180 | (1) |
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180 | (1) |
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Legal Aspects of Contract Services |
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181 | (1) |
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Complications in Discharging Employees |
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181 | (1) |
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Reporting Tips to the Internal Revenue Service |
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182 | (1) |
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182 | (1) |
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182 | (1) |
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183 | (1) |
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Interpretation and Clarification of Government Regulations |
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183 | (1) |
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184 | (1) |
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184 | (3) |
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187 | (29) |
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189 | (1) |
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190 | (1) |
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190 | (1) |
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190 | (3) |
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191 | (1) |
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192 | (1) |
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Calculating Food Cost Percentage |
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192 | (1) |
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193 | (1) |
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194 | (1) |
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195 | (1) |
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195 | (5) |
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200 | (1) |
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200 | (4) |
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202 | (1) |
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202 | (1) |
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203 | (1) |
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203 | (1) |
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203 | (1) |
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204 | (1) |
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205 | (1) |
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205 | (1) |
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Restaurants in Las Vegas Represent the Best Countrywide |
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205 | (3) |
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208 | (1) |
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209 | (4) |
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213 | (1) |
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213 | (3) |
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216 | (25) |
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Alcoholic Beverage Licenses |
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217 | (1) |
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How to Apply for a License |
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218 | (1) |
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219 | (2) |
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Placement of a Bar within a Restaurant |
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221 | (1) |
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222 | (1) |
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223 | (1) |
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224 | (1) |
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224 | (1) |
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How to Select a Wine List |
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225 | (4) |
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229 | (1) |
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Responsible Alcoholic Beverage Service |
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230 | (2) |
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232 | (1) |
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232 | (7) |
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233 | (1) |
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99 Ways to Steal in a Restaurant or Bar |
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233 | (6) |
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239 | (2) |
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241 | (20) |
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241 | (10) |
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247 | (1) |
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Who Sets Up the System? Who Operates It? |
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248 | (1) |
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248 | (1) |
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248 | (1) |
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248 | (2) |
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The Mechanics of Ordering |
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250 | (1) |
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250 | (1) |
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251 | (3) |
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Buying from Full-Line Purveyors |
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251 | (2) |
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253 | (1) |
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253 | (1) |
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254 | (1) |
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Buying Fresh Fruits and Vegetables |
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255 | (3) |
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USDA Wholesale Produce Grades |
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257 | (1) |
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Canned Fruits and Vegetables |
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257 | (1) |
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Selecting the Right Coffee |
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258 | (1) |
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258 | (3) |
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Planning and Equipping the Kitchen |
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261 | (24) |
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264 | (2) |
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266 | (2) |
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268 | (4) |
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Categories of Kitchen Equipment |
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268 | (1) |
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Select the Right Equipment |
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269 | (1) |
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Match Equipment with Menu and Production Schedule |
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270 | (1) |
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Total Cost versus Original Cost |
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271 | (1) |
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Select the Most Efficient Equipment for the People and Skills Available |
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271 | (1) |
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De-skilling the Job with Equipment |
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271 | (1) |
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272 | (9) |
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272 | (1) |
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272 | (2) |
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274 | (1) |
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Forced-Air Convection Ovens |
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274 | (1) |
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275 | (2) |
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Infrared Cooking Equipment |
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277 | (1) |
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277 | (1) |
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Refrigerators and Freezers |
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277 | (1) |
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278 | (1) |
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279 | (1) |
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Other Specialty Cooking Equipment |
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279 | (1) |
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280 | (1) |
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280 | (1) |
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Maintaining Kitchen Equipment |
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281 | (1) |
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Meeting with the Health Inspector |
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282 | (1) |
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283 | (2) |
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Restaurant Operations and Control |
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285 | (24) |
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286 | (1) |
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287 | (4) |
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291 | (4) |
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295 | (2) |
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297 | (1) |
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298 | (5) |
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303 | (3) |
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Productivity Analysis and Cost Control |
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306 | (1) |
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307 | (1) |
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307 | (2) |
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Organization, Recruiting, and Staffing |
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309 | (33) |
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310 | (4) |
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Technical Tasks Vary with the Establishment |
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311 | (3) |
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314 | (2) |
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314 | (1) |
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The Job Instruction Sheet |
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314 | (2) |
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Organizing People and Jobs |
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316 | (3) |
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319 | (9) |
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319 | (2) |
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321 | (1) |
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321 | (2) |
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323 | (2) |
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325 | (1) |
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Employment of Undocumented Aliens |
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326 | (1) |
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327 | (1) |
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328 | (3) |
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Equal Employment Opportunity |
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328 | (1) |
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The Americans with Disabilities Act |
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329 | (1) |
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Hiring People Who Are Physically or Mentally Challenged |
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330 | (1) |
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331 | (1) |
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Questions to Avoid on the Application Form and During the Interview |
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331 | (6) |
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332 | (4) |
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The Multiple Interview Approach |
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336 | (1) |
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336 | (1) |
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Careful Selection of Personnel |
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337 | (2) |
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Screening Out the Substance Abuser |
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339 | (1) |
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Preemption Physical and Drug Examinations |
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339 | (1) |
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339 | (3) |
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Employee Training and Development |
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342 | (22) |
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343 | (1) |
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344 | (2) |
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346 | (1) |
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346 | (8) |
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348 | (1) |
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Combine Training with Development |
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348 | (1) |
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349 | (1) |
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350 | (1) |
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351 | (3) |
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Methods for Training Employees |
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354 | (3) |
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354 | (1) |
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Learner-Controlled Instruction |
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354 | (2) |
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356 | (1) |
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357 | (4) |
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Better Management Behavior |
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358 | (1) |
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Characteristics of Effective Managers |
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358 | (1) |
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Subtleties of Supervision |
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359 | (2) |
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Motivation through Part Ownership |
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361 | (1) |
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361 | (1) |
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362 | (2) |
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Service and Guest Relations |
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364 | (18) |
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366 | (1) |
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367 | (1) |
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368 | (1) |
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The Server as an Independent Businessperson |
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369 | (1) |
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369 | (1) |
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Hard Sell versus Soft Sell |
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370 | (2) |
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372 | (1) |
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373 | (1) |
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373 | (1) |
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374 | (1) |
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375 | (1) |
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376 | (3) |
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Strategies for Handling Complaints |
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376 | (2) |
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378 | (1) |
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Service Personnel as a Family |
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379 | (1) |
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379 | (1) |
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380 | (1) |
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380 | (2) |
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382 | (17) |
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Technology in the Restaurant Industry |
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383 | (14) |
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Back-of-the-House Technology |
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383 | (6) |
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Front-of-the-House Technology |
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389 | (8) |
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Guest Services and Web Sites |
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397 | (1) |
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397 | (2) |
Glossary |
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399 | (8) |
Index |
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407 | |